I have had no end of trouble with joom delayed packages offers of 50%refund damaged orders and they don't get onto shippers or couriers or customs about packages it is left all to us they have details of when a package is being sent but say they are intermediary and can't get in touch they are the sellers and should have, all details of the people they use they sent me a copy of hermes details so they. Do have them just can't be bothered want to sell the goods but can't be bothered to do the work that comes with it need boycotting