Stephanie W.

Staff here is great they don't care unless someone is being hurt. They try to divide big n small kids which is awesome. My daughter is always having fun. The drawbacks are there is not one entrance and one exit to some of the attractions. So if u have little ones makes it hard to keep track of them. Also the staff they have is great but they need more. Food takes forever and some of the attractions don't stay open. Overall great place to have fun.

My friend and I booked our vacation thru Price Line to Dominican Republic from CT. We had one connecting flight each way. Delta was our flight out and was great and comfortable. Our return flight was thru Frontier with a connecting flight in San Juan P.R.
Our flight on Frontier was delayed causing us to miss our connecting flight. I watched my flight take off without me. The next available flight was in 24 hrs. I had already been up 18 hrs and asked Frontier for sleeping accommodations as it would not be healthy to be up for almost 2 days due to their delay. They offered me space in the terminal no blanket no pillow no bed. They said it was not their fault since i left from another airport. I said that doesnt make sense since they were both frontier flights. I then proceded to ask for a manager. I waited an hr and no one came. Hotels in the area were over $280 a night and i was exhausted. I then went down to the bottom floor and asked to speak to a manager. I finally got one whom said I will get you a voucher to the San Juan hotel at the airport. I sat waiting for the vocher for 4 hrs. A man on the same flight said he was told he could sleep in the terminal. I told him to keep complaining and he to finally was able to get a room. I also asked for a food voucher and was denied. They took my alcohol and would not give it back because the airport didnt seal it properly so I lost out on that as well. We still had to check out at 12 even though our flight did not leave until 4. This was the worst customer service experience ever. My flight was almost four hrs. No drinks, no snacks, no TV no leg room. When we were about to land the piolet said bare with me not explaining anything and did loops in the air with much turbulence. He then landed and we had to sit on the plane an additional half hr. Due to no gates being open. Frontier is by far the worst airline I have ever flown with. Also you need to pay an additional $70 for your carry on and not one person offered assistance to anyone putting their bags up. Never again.

After several emails to Brookstone with no resolution and minimal response I have decided to contact you directly.
On Sunday August 12th between the hrs of 1:15-1:50 my son and myself visited Brookstone at Mohegan Sun as we have many times after going to kids quest. We had an incident as I was in one massage chair the gentleman working offered my son the zero gravity massage chair. As my son was sitting in the chair this man slapped my sons hand as he went to touch the remote. My son stated later on when I asked how his day was that it was OK but he did not want to go back to that store. He then explained what had happened. My son is 7 years old and well behaved and is not displined by physical contact. He should not have been touched by this man as if he simply said hey please don't touch that my son would have listened. This is very disturbing that a stranger would think this is OK. If this had been brought to my attention I certainly would have confronted this man about his inappropriate behavior and I want to know how he will be reprimanded.