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* NewChic attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I purchased a transmission for my 4 wheel drive Durango. What clinched it for me was their 12 month, 30 day refund, guarantee. The transmission arrived in good time, my mechanic put it in, whoops, it had problems. I called car monkeys and the very next day they shipped me a replacement. It arrived in 3 days and I couldn't be more pleased. It works perfectly. My Durango hasn't run this smooth in years. I highly recommend them. They stand behind their product and honor their promises.
We are happy you had a great experience with us!
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Dear customer,
We are sorry for the unpleasant experience.
Newchic has always been committed to providing customers with high-quality services. Customer's suggestions give us the motivation to make continuous progress. Hope to get your understanding.
It would be great if you could describe the difficulties encountered in more details. We will share your feedback with the concern team so that we can improve our service.
You can contact us at any time via email: vipservice@newchic.com, have a nice day!
Best regards,
Newchic Team