Stephen B.

Texas, United States

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Car Shield

Auto Repair

“Better check your contract because it can exclude everything on the car/truck”

1/3/24

• Updated review

This and para 25 excluding any TSB on your car would exclude any repairs to your vehicle so buyer beware that this is a sham contract.

Para 8 "BREAKDOWNS due to gradual loss of performance and resulting from normal
Operation and use (due to VEHICLE mileage and/or age) unless worn beyond
Manufacture tolerance, including, but not limited to: valve guides, valves, piston
Rings, transmission clutch pack discs and bands."

Tip for consumers:
seems like they rely on small print to not serve their customers

Products used:
warranty

Service

Value

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Helpful (6)

Thank you

Carshield R. – Car Shield Rep 12/28/23

We apologize if you feel this way. We do go over what is covered with you on the initial phone call and also send you the policy.

“Seems like a sham if they have redefine a Technical Service Bulletin!”

12/22/23

• Previous review

Buyer beware that your Car Shield policy does not cover problems including normal wear and tear of all parts of your vehicle that are included in a Manufactures Technical Service Bulletin called an "TSB. That includes most every part of your vehicle including drive train, motor, engine, brakes, steering etc. Car Shield should go by the legal definition "Unlike recalls, manufacturers never cover TSB-related problems out of pocket unless there is a warranty. When it expires, this burden lies solely on the owner" and cover your vehicle. This is obviously a redefinition of responsibility and will include any repair they chose to not pay. This defines Car Shield to me as a SHAM COMPANY. Please read paragraph 25 carefully and when it says that they don't cover parts that the manufacturer accepts responsibility for, they really mean anything that has a technical bulletin. My Ford F150 have over a hundred on it including almost every part so the truck is exempt from Car Shield coverage as they interpret paragraph 25.

25. Manufacturer responsibility:
BREAKDOWNS as a result of a defect, product improvement or change
That the VEHICLE manufacturer has announced as its responsibility by a
Public recall, technical service bulletin and/or special policy for the purpose
Of correcting such defect or product shortcoming.

Date of experience: November 30,2023

Carshield R. – Car Shield Rep 12/19/23

Sorry you’re having trouble finding a local repair shop that accepts our coverage. Some shops refuse to take our coverage, however it is not for the reasons you may think. Some shops refuse to take any outside coverage because they want to be in charge of their own prices. There is a nationally recognized labor guide that tells repair facilities what to charge for what services and things like that. But it's up to each individual shop whether or not they want to follow it. With coverage like ours, we keep shops from overcharging our customers and shops don't always like that. We’re happy to stand on our record of servicing over 2 million customers over our 18 years in business. Not to mention our claims department pays out over $5 million in claims every month. If you need help finding other shops in your area, please give us a call.