Stephen C.

Over a week ago I placed an order with Bax Music for some Sennheiser headphones that were showing as in stock. Delivery should have been made a week last Thursday.

I received correspondence from Hermes on Thursday stating an attempted delivery was made that evening. It was not - 3 adults were home and our doorbell is exceedingly loud!

I received additional information via the Hermes' app to say a redelivery would be attempted the next business day. It was not. Nor the next... nor any time since.

Attempting to contact Hermes was, as usual, utterly fruitless: they are the very worst example of a logistics company and their customer service is a misnomer as it does not exist. Even their drivers cannot escalate an issue on their customer's behalf.

The Hermes website said to contact the retailer directly.

Bax Music have (so far) failed to respond to 3 eMails and have not once answered any one of 5 phone calls, where I've been placed on hold for >15 minutes each time.

Do NOT trust this company. I would suggest they have gone to the wall but are still taking orders, especially given the nature of the other reviews on this website.