I've been with American Express for over five years and every time I check into a hotel and they put me down for incidentals and I check out my money is on hold for 30 days
American Express keeps my money and it doesn't come back to me that's all they do is steal worst card I've ever had I never had this problem five years and getting worse and when you call customer service, they don't have any correct?answers for u that's all American Express does keep your money they don't refund Nothing they don't know where the money went to.