Firstly, these people are scammers.
I do not know how they are able or allowed to promote their goods on the likes of facebook
Ordered a xmas item on Nov 20th 2021, which until now has not arrived.
However I paid through PayPal and have made a successful claim for the full amount if money paid including postage.
Their tracking still seems to be active who knows I might receive my 1.8m santa claus at easter
But buyer beware never pay with your credit card, only use PayPal