Stephen M.

First 2 orders great …. Third one - cushion inners have either changed or they sent me standard basic ones instead of the premium I ordered. This has been going on for about 6 weeks now …. They say they have not changed supplier and cushions take a day to fluff out … look at the picture below and tell me there is no difference and that this company is just gaslighting me. I email and someone replies 3 days later without a satisfactory solution …. Then another person responds saying what the first said … offering a code for 75% off which doesn't actually add up to that amount - I tried it to see…. Please I just want the cushion inners I got in the first 2 orders, it's not rocket science. I am going to keep posting reviews until I get a refund or the proper inners. ABSOLUTELY TERRIBLE CUSTOMER SERVICE

PS - After 6 weeks of saying no change in supplier I get this today ….

Dear Stephen,
Thank you for your patience.
We would like to inform you that our cushion fillings are sourced from various suppliers, and therefore, we cannot assure you that the replacement filling will match your exact preferences.

As a gesture of compensation, we would like to offer you a voucher worth 40 GBP that can be redeemed for any product in our shop.

I MEAN ARE THEY THICK - they can't confirm where the product comes from …. Can't guarantee a standard or quality …. How are they still operating? Absolutely flabbergasted!