I have an extensive collection of flatware, coins, stamps and fine china from my parents estate. Items go back to the 1800's. I contacted MaxSold and spoke to an individual for an estimate where I showed everything via a video call. He was excited and said I had real value here. He explained that MaxSold would come onsite and catalog everything for a fee of $800 and 30%. This evening I received a call from Stephanie who explained that I needed to unpack everything and have it available for pictures or there was a fee of $100 per hr per person (two people) to setup. There are bins of coins mostly in sleaves, boxes of flatware and fine china all available in my basement for photographing. I am upset that their sales practices are misleading. $800 seemed fair to me but a potential $1600 above that for setup is not.
Stephen,
We are truly sorry to hear that you had not had the experience that you expected. We do strive to ensure that all our customers leave happy, and it seems that we have fallen short of your expectations. We have a process that sets out that we do not do the set up for auctions, however if we were not clear enough in that then we do apologize. We will have one of the team connect with you. If you could please send the best contact number for you to patti@maxsold.com then we will reach out. Again we apologize for falling short in your expectations on this occasion.