I read a lot of bad reviews about this company and was hesitant to order, but their prices were so great, I decided to give it a shot. The order went through seamlessly with the additional site coupon, aside from an extra shipping charge I didn't notice at check out despite the coupon saying free shipping over $50. Some reviews had stated they were charged incorrectly, so I called customer service to cancel my order, got through right away, and they quickly refunded the shipping plus gave me an additional $5 off. The box arrived within a few days with all items well packed and in great condition. Terrific value, as some items were 40% below Amazon and other website prices! I would recommend to try this company as I'm glad the negative reviews were not accurate, at least not in my case!