It's too bad a monster company is not able to hire competent people. I've read the other reviews and it's pretty clear to me that they could not care less about their customers. They have a monopoly for sure in Gwinnett county. Nothing you can do to them and they know it very well. What a shame. I could not sleep at night if I treated people when I was in business for over 45 years the way they have treated these customers that I have read the reviews of and my own personal experience in the last several days. I'm not bitter I'm too old to do that. I know it will all work out. Just thought I would get on this site and see what others have had to say and now I have and I can say to them I am very sorry.