Steve C.

Atrocious customer experience. I ordered last week. They sent me a shipping confirmation email with a link that doesn't work. I created an account to find my order, but the account page doesn't work. I sent them a text message that they have not responded to. There is no support email address anywhere. I called them, and the rep told me I'd have to pay for return shipping myself even though my shoes are defective, the lace holder literally broke off the second I tried to tie the shoe for the first time. She gave me an email address to send pictures to, which is apparently not an email address they actually monitor or respond to. They don't respond to messages on social media. There is literally no way to actually contact this business. I am going to have to file a BBB complaint just to get them to respond to me. Do not under any circumstances shop from this horrible, horrible website.