I ordered the most common birk they make on 8-21-09. I got a confirmation email on 8-22 stating that I would receive them in 4-5 working days. It has been 24 days and no shoes. Voicemail box full. I sent them an email and a copy of the shipping confirmation after 12 days, & again today with no response. They billed my credit card one day after my order was placed. I am going to contest the charges tomorrow. No wonder people go postal on slackers like these.