steve J.

I have tried since last November to simply get a set of convergence chip to repair my TV. The wrong parts were ordered and so i opened a help ticket like they ask. I have only gotten one response. I put it below. Sine that was WEEKS ago I have sent the parts back and confirmed a SIGNED RECIEVED from ups and the address. I still have not heard or gotten anything back. I have called the "sales number" too many times and no one has ever picked up the phone. I have replied to the "help Ticket" 3 times since then. I cannot believe that customers have to go through stuff like this to get the parts that they paid for! This is CRAZY!

Date: 01-27-2015 12:43:13
Name: Ed

Message:

Hi Steve,

Hope you received a reply already... if not please accept my apology.

The kit you received wont work as you discovered... the kit you need is Kit 2017.

Please use the exchange form on our website - under the help page. Once we receive it back we can swap it out

Sincerely,

Ed
www.TvRepairKits.com

Please note that we try to respond to every ticket within 5-7 days but some replies can take longer if we need to dig through schematics or research the issue further with the manufacturer.