I have tried over and over to enroll in the hp Instant Ink program. I have spent approximately five hours trying to get this program working. I spent over an hour talking with a representative only to be told the problem needs to be elevated and that someone will call me in a day or so. I called again and was told we are still trying to find the problem, I asked when will someone call me, the answer was I don't know. Keep you line open, maybe call again in a few days.
If you want to do business with a company that values you as a customer "Do not assume that hp is that company " My experience so far is terrible and I am not expecting it to improve. There are a number of other companies that will value you as a customer, why deal with one that doesn't.