Steve K.

Purchased an expensive booster and stated that I only wish to purchase if they could arrange the installation. They did. The installation was of the poorest quality. Plugs cut off cables to go through small holes and then reattached using pliers. I wasn't able to be at home for two months after the installation. My father in Law became very ill. When I returned the system that hadn't been installed to their own standard bu their own recommended installer was not working as it should. This company good for their effort to resolve but fell down very much with their support after they had taken my money. The installer they used is no longer part of their setup or team because of his poor work. I then had a new installer contact me and had to pay a further £960 on top of the £475 I had already paid to get the job done and working.
They really should have taken a little more responsibility for their recommendation and not simply left it to me. They did offer 10% refund on the purchase stating that because I did not complain within 30 days, they couldn't help. I couldn't help my father in-law dying a very slow death and me not having to be here. They totally did not help or acknowledge that their installer failed to install the equipment to manufacturers instructions. Finally the external antenna was installed inside not facing a cell tower