Steve L.

Year 1: Great experience. Tree looked great and everything worked fine.

Year 2: Tree still looks great but 1 strand of lights burned out. Most of the bulbs need to be replaced.

Year 3: Tree still looks great but 1/3 of the lights have burned out. Most of the bulbs need to be replaced.

Year 4: Tree still looks great but ALL of the lights have burned out. Have to spend 6+ hours removing lights and installing higher quality lights that will last longer than 1 year.

Called "customer" service and their response was DEPLORABLE! They refused to transfer me to a supervisor (claimed that they didn't have one), then hung up on me. Called back the next day and the "customer" service rep insinuated that because I purchased the tree on clearance after the holidays, I was not a "valued" customer. Well guess what Balsam Hill, I am proud to be a "never again" customer!

Tip to potential customers: buy a less expensive, but just as realistic looking tree somewhere else, and just replace it every 5 years. Will cost you the same and you will always have the most current lighting technology.