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It's December 2, and Carbonite still uses Covid as an excuse for absolutely TERRIBLE customer service. Yesterday, the wait time was 55 minutes, left a call-back #, no one ever called back. I have a priority case because my entire back-up was erased from the Carbonite system. I pre-paid a full year, so it's not for a lack of $$. I'm now on hold a second day. Was transferred over to as a priority. Been on hold now for42 minutes. I'm cancelling. This company is the WORST!
Steve L.'s review of Carbonite earned 3 Very Helpful votes
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