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My wife and I ordered $10k worth of furniture and household items. It took 8 months to get most of our purchases. West Elm cancelled a portion of the order without ever telling us, sent wrong furniture and over-charged us for one item. No-one at West Elm could help us. We will not buy from West Elm again.
Tip for consumers:
Stop sucking, West Elm. Make your customers happy!
Products used:
We did receive a dining room table, 4 of the 6 chairs that we ordered, 2 swivel lounge chairs and a kitchen table and chairs. The products are great, but the service is absolutely terrible and not customer focused at all.
My wife ordered some WS products on their web site on 12/7/23. She used 2 different gift cards to pay for her purchase, which apparently confuses the system and every single Williams-Sonoma customer service person. It is now 1/20/24 and our order has never shipped and although 6-8 service reps have promised to resolve the problem, no-one has actually done it. There is no follow up, no courtesy, just BS promises to get us off the phone. We will never deal with this company again. Terribly frustrating!
Tip for consumers:
It makes me sad to see a company with no morals, values, or concern for customer satisfaction. They clearly don't "get it".
Products used:
We used no products because after 44 days, we still have not received our order.
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