Steven G.

Ups is the worst service ever. I've used them 3 times. Each and every time has been awful. The first time I shipped a roof rack, which they wrapped, and then broke. They gave me $60 back for my $400 roof rack after 2.5 months of haggling with the claims department and inspections.

The second time I shipped a box of books to a friend of mine, went missing. Since they couldn't verify the value, they wouldn't reimburse me the 50 bucks for the books.

Finally, my company was sent a shipment via UPS, and the pallet was half destroyed. The driver said "Oops" And said he wasn't allowed to stay longer than 15 minutes to see what's been broken! Absolutely ABhorrent service, with everyone in the customer service department in serious need of Prozac. This company should have been burned the ground long ago. Absolutely terrible. I would never use UPS again, even if they were the only company that could deliver my donor kidney.