Steven L.

We have been Sprint, now Tmobile customers for over 35 years. They have always been good. Now, their in store service is a pleasure.

Find my GlassesUSA review. This experience was entirely different. I received my order yesterday. 8 days after my order was placed. The frames were not what I expected. I called eyebuydirect.com and requested a return per their policy. No challenge what so ever! The simple fact that I had a human answer and an immediate resolution made all the difference. By the time I hung-up, I had a prepaid, emailed shipping label without any corporate straight-arm nonsense runaround like my terrible GlassesUSA's experience.

The worst customer service experience in many years

The promises offered on GlassesUSA are absolute lies. In trying to add Transition type lenses to an order yesterday I ended up being bombarded in chats resulting in 6 pages of transcripts with 3 representatives begging me to have patience. Unfulfilled promises that a telephone call within 24 hours from a rep would gladly handle my concerns, they asked that I keep my phone line open in anticipation of these calls that never came. Expect to see this exact review on as many sites as possible to warn others about this unscrupulous company.