I really wanted to like this shop. The thought of not having to deal with the Lexus dealership was good. But when I am called to say my oil change is done and I come to pick up the car, no one at the shop knows how to use a card machine to pay the bill. A monkey can swipe a card. I was told I could use a crappy loaner car and come back when the guy that works the desk is back from the bar. When is that? No one knows. All I know is They can't swipe a card then I can't trust them working on anything technical. Like a car. Worst experience ever. I do not recommend this shop to anyone!