I called them... left message and got a call back in 1 hourl. Nice lady named Erika. She spent 30 minutes with me and I signed up for 3 months, gave me last month for free becasue I was NICE it seems... them spoke of resume. She had my critique done for free which was very helpful... Ton Heller was my team captain after that and did a good but slooow job... not her fault, just took a few times to tweak. This is not a scam... resume was great and professional and they went out of their way to help me. Sorry everyone else had a bad experience it seems.