Rip-off! I gave this service to my 82 year old mother for Christmas. After many calls, and many hours on hold, the service still failed to work but the company refuses to issue a refund. The strategy seems to be to wear you down until you give up and simply let your money go. Definitely merits investigation, and I will certainly be forwarding my complaints to the appropriate agencies in groups at all levels. Meanwhile do not buy this under any circumstances unless you are a masochist!