Bought 5 x tickets for Barcalona v City champions league game at the Nou Camp. We are city fans & tickets should of been in away section as advertised. We would not have paid £275 each for a ticket in the home end. I paid £1375 on my credit card and they email great with confirmations etc. I had concerns as they were shipping tickets 3 days prior to the game to my address in the UK. I then received an email saying delivery would be made to my hotel in Barcalona. I then received 2 x phone calls day before game saying delivery would be made the morning of the game. I then received a txt on the morning saying it could be upto 4pm.
The tickets did arrive & I video'd the opening of the envelope lol not convinced there was 5 x tickets inside.
I read most reviews after I had made my purchase & that made me suspicious for a month, will they wont they.
After the game I emailed hot football tickets asking for a refund as they did not supply what they advertised and what I paid for. I have not heard from them since.
To sum up, paid over the odds for tickets in the wrong end with a few sleepless nights.
If hot football tickets would like to improve their service please take on board some of my comments from a fans / customers point of view.
I also feel sorry for anyone who didn't receive their tickets & hope they got refunded some how.
Many thanks for reading my review
Stuart City fan from Blackpool UK
Thank you for your feedback.
We are truly sorry to hear this was your experience.
We have your order number and are investigating this matter in order to make it right.
We would very much like to resolve this issue to your utmost satisfaction.
Thank you