Studio I.

We recently opened an account, but it was unexpectedly terminated shortly after completing the registration process. The stated reason was our company's alleged non-compliance with their terms and conditions, aimed at user protection. However, when we requested specific details about the alleged breaches, they were unable to provide any concrete information. They did not clarify how our company posed a threat to their users or cite any specific violations. This experience has led us to question Mailjet's ethical standards and their practice of terminating accounts without clear justification. It's possible that Mailjet's behavior and approach may actually pose a threat to users due to their arbitrary account termination practices.

Reference:
Plamena Staykova (Mailjet Support)

Aug 31,2023, 1:59 AM CDT

Hello Studio,

Thank you for contacting Mailjet Support.

We regret to inform you that your account activation request has been declined by our Compliance team after a thorough review of your account information. This decision has been made in accordance with our Acceptable Use Policy and/or Terms of Service, which are in place to ensure the safety and security of our users.

For security reasons, we are unable to provide specific details regarding the decision-making process. However, please be assured that we have a rigorous system in place to review account information and identify potential risks.

After a careful manual review by our Compliance Team, the decision to refuse activation of your account stands.

Please refer to our Sending Policy and Terms of Service documents, which outline our policies in detail:

Terms of Service: https://www.mailjet.com/terms-and-conditions
Acceptable Use Policy: https://www.mailjet.com/sending-policy

If you have any further questions or concerns, please do not hesitate to contact us again.

Regards,
Plamena Staykova | Mailjet Support by Sinch

Dear Plamena,

Thanks for your response.

While we don't need information about the decision making progress, we would like to know the specific reasons. Using '
Acceptable Use Policy and/or Terms of Service' without indicating which exact part in our account is against these terms, seems to be to broad and arbitrary.

We are happy to address any concerns; yet, we need to know the specifics which, according to the team, break the terms and conditions.

Rgs,

Hello Studio,

Thank you for contacting Mailjet Support.

Please understand that the decision to refuse activation of your account was made after a careful manual review by our Compliance Team, in accordance with our established policies and procedures. While we understand that you may have concerns about this decision, we must prioritize the safety and security of our users and adhere to our policies.

Thank you for your understanding.

Regards,
Plamena Staykova | Mailjet Support by Sinch

Dear Petra,

While we understand the importance of user protection, we find it puzzling that Studio Iniit is deemed a threat without a clear explanation. If our case underwent manual review, there should be identifiable reasons for the account suspension.

Unfortunately, your communication has not included all pertinent details, leading us to question the validity of arbitrary conclusions – a concern echoed in numerous reviews we've encountered. This situation resembles receiving a ticket without any justification – a scenario that hardly seems reasonable or justifiable.

Upon thorough examination by our Compliance and Legal team, your responses and terms have been labeled as unethical and discriminatory. Consequently, we are compelled to consider reporting this incident and sharing our correspondence to highlight our experience with your practices.

In the interest of clarity and transparency, we eagerly await a comprehensive account of the grounds for account suspension and a precise explanation of how our operations breach your terms and threaten your users. Should you be unwilling to provide such information, we kindly request that a superior representative engage with us or desist from further consuming our time with vague responses.