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Having reached the point of despair with redemption of vouchers / missing item etc I complained via WhatsApp. Eventually chatbot gave way to human who actually listened and responded with a refund of excess postage paid - did get the feeling this company are listening to complaints now and making a real endeavour to improve Customer Service - I don't usually edit reviews but in all fairness where such efforts are made I felt it reasonable to acknowledge them in the hope of sustained improvements
Products used:
Mattress toppers
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PLEASE DO NOT USE WOWCHER - REFUSE TO REFUND - BEWARE If a voucher is not redeemed merchant does...
Disgusting company that doesn't take care of its customers and the only thing that they look at...
