Sulynn A.

Worst online shopping experience with Lazada, truly frustrated and disappointed with their handling of Return /Refund. After my order on 20 June 2023, saw seller has shipped out 22June, few times tracking in "posstore" Lazada shipping partner, no updates in shipment from 23 june till 8 July and finally requested for cancellation & refund and reordered from other seller. Out of sudden the things were delivered on 11 July (21 days to receive my order!) and i only realised seller has rejected my cancellation/return request on 8July. Tried many attempts to return this order due to delayed shipment without tracking updates. Advised from customer service to raise Return request, after seller rejection I sent in dispute order and explained to customer service through calls and chats agent that i selected the return reason "Expired items" out of no other option to choose from. However, few attempts later to dispute but same rejection with same replies I received, there's no "human" effort to really look at the main cause of delay.

All kind of standard system procedures to follow through but ended up rejection again and again. Wasting of my time with their services provided. I will STOP shopping in Lazada.