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My first purchase on buydig is Samsung Q900 soundbar. It was delivered in 2 days - Fast shipping!
The shipment box got damaged (hole) and so the unit also received a noticeable damage. When reached out to BuyDig customer service for return/replacement including the damaged box and produt pictures, I was offered a 10% off to keep the damaged product. I requested to bump up the discount close to 25% due to cosmetic as the unit was working, and it went through multiple reps but no suitable resolution was offered. CS rep Yanill Tajeda deligently looked into this and offered refund that is close to my expectation in timely manner.
The purchase experience is seamless and the customer service member Yanill won me as a repeating customer to BuyDig.
Sam M.'s review of BuyDig earned a Very Helpful vote
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Hello Sam,
We appreciate your detailed feedback and the opportunity to make things right. We're glad to hear that your initial purchase experience, with fast shipping, was positive. We also thank you for your patience and understanding regarding the damage issue. We're delighted that Yanill Tajeda was able to diligently work with you to reach a suitable resolution. Your satisfaction is our priority, and we're grateful for your support. We look forward to serving you again and ensuring your future experiences are even more seamless.