I ordered for the firsts time on-line and received my shipment of 3 enamel mugs "BATTERED &CHIPPED"! They put them in a plastic Shipping Bag with my sleeping bag with "NO" protection from the shipping handlers. 2 of these mugs the chipping went all the way to the inside of the mugs & all 3 are dented around the tops where you drink from. Not able to call... NO ANSWER@ Customer Service. Not able to complete a return order on line! I have no printer.