I ordered 2 cat breakaway collars from them, and received 2 collars that were impossible to buckle and unbuckle. If my cat ever got stuck anywhere with this collar, it would NOT open, and she would be stuck. Very dangerous. I have been calling and emailing for two and a half weeks now. Not a single response. Very shady company, DO NOT ORDER FROM THEM!
And by the way, I saw the responses from the Pettags rep on other reviews here... wow. They really DO have terrible customer service!