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Ordered my gift items on the Dec 21.To ensure that they will get here on time I paid for expedited shipping.
The website advertised this option as 2 day shipping so I would be getting them on Dec 23. Nope. Called both Toys R Us and FedEx numerous times. Instead I was flat out told by FedEx that the packages were never dropped off.
My final call to Toys R Us, I was told nonchalantly that I will be getting them Tuesday. If you guys can't fulfill shipping obligations why lie or advertise it. Now I have to wait until Tuesday for my kids to open up the rest of their gifts.
Never again. Horrible customer service.
Su S.'s review of ToysRus earned a Very Helpful vote
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