Susana C.

I called the 1800 customer service phone number to modify my order. I purchased $6,000+ Worth of furniture and simply wanted to change one item. Called 3 times and was hung up on every single time when I requested to speak to a supervisor. I was told I had to cancel my entire order and that my new order would be delayed 2+ months. They should really review these calls and get ride of the bad employees. For such a prestigious brand they do a terrible job at hiring good customer service reps. My experience was awful and quite frankly I'm considering cancelling my entire order and going elsewhere. Clearly they do not care if they lose business as they are treating their customers terribly.