I have found My Heritage to be a little 'one sided' in that after having a problem with 'Record Searches' I spoke to a representative from My Heritage who told me he'd extend my membership by 2 weeks as he was unable to help and he would need to refer my problem to another area. I then had communications with another representative of My Heritage about the problem and when I asked him to confirm the 2 week extension he advised me my Data membership would be extended by only 1 week and my Premium Plus would not be extended at all. It's the Premium Plus which is the one mainly used and now I've lost almost 2 weeks because of the problem I was having. I find this to be poor public relations on behalf of My Heritage particularly as I have been a member for several years. After all, although I understand My Heritage offers the opportunity to build our family tree online, if not for 'us' members adding details of various family members they'd have little to offer in the first place!
Thank you for your review here on SiteJabber.
When a user purchases a subscription site or data, you are then sent a "Thank you for your purchase" email. Within this email is written the amount you have been charged and also the next charge date and cost.
Having said that, I would like for you to contact me from your registered MyHeritage email address to support@myheritage.com and place my name in the subject line. This will ensure that you are forwarded to me and I will assist you with this.
Looking forward to hearing from you.
Dean,
MyHeritage Team