Have been trying to get refunded for a bag I received as a gift for Christmas and returned. They are saying they never received the package. I know I returned it but it's taken so long for them to confirm they didn't receive it I can't find my tracking number and they won't credit without it. After multiple emails I figured out their return process and was able to locate my tracking number. My package WAS received after all! I'm still waiting on my return credit!