Susan C.

It is a shame that I am unable to give -******* to MPB US Inc. Do yourself a huge favor and deal with a reputable outfit out there instead of MPB and you will save yourself a ton of aggravation & $.
I have had a horrible experience dealing with them. The level of incompetence is beyond the pale. They are a scam and fraudulent co. On top of it, very difficult and time consuming to reach anyone that can resolve your issue. But if you get to finally speak to a "Customer Experience Team Lead" named Alastair, you get to be insulted by a very nasty individual and accused of lies and mischaracterizations. Physiological projection at it's finest.
I got a quote & shipped a camera to them, I confirmed receipt via tracking. They said they did not receive it. Upon my many kind request, they finally checked the security footage and admitted indeed they had received it, BUT were unable to locate it. After asking them several weeks later, they said they finally found it BUT that it did not work. I voluntarily provided them with a raw file with the included metadata to prove the camera was working just fine just prior to me shipping it in. More than a month has gone by and my case is still not resolved. The level of harassment and hassles that I have had to deal with is incredible.
I do believe this is a scam operation in which later they want you to provide them with a photo DL to supposedly conduct an investigation. Now how would anyone in the right mind provide it, if they cant even keep track of the inventory they receive.
I have been extremely understanding, courteous, calm and patient with them to no avail. I did not want to publicly air my grievances. I only feel the need to warn people to stay as far away as possible from these con artist.
I do hope that if anyone reads this it will help them avoid what could be a horrific experience and loss of your gear.
As a professional in business for many years I have NEVER dealt with anything like this in my entire career.