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Placed an order on Nov 29 for delivery on or about Dec 15. Company sent the order next day and my friend, who was on a trip at the time, arrived home on the 12th to find a moldy box of pretzels on her doorstep. She called the company and I sent an email. Three days later she got a voicemail at 10 PM asking for photos of the pretzels. I have yet to receive any response to my email. Called this morning, got voicemail. Looks like we will never know if their products are any good - because I will NEVER order from them again - but their customer service/response is definitely the rock-bottom worst.
Tip for consumers:
Don't expect any level of customer service.
Products used:
The order was ruined so none.
Susan F.'s review of Eastern Standard Provisions earned a Very Helpful vote
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Empty.
Placed an order as always for the holiday. Tried to reach them to fix something. No phone. No...
Terrible customer service as they will not answer the phone and take forever to respond to chat....
