Susan K.

Great service great products

I purchased a bed from joss and main that was described as wood and metal. When I assembled the bed I found out the only metal were the screws! When I called customer service I was told "your buying online and not to believe everything you read) could you imagine! I was blown away! Next email I received from them they refunded me some money and my shipping cost. I am able to return the bed within 30 days without a box as I threw that away! Very poor customer service! By the way I have to keep the bed for a week as my son is getting married and my guests needed a bed to sleep on!