Susan K.

Know that when you place an online order and use your rewards but then cancel the
Order that the company tells you that the rewards we be available in 24 hours of the cancellation, but really wait about a month before allowing you to use the rewards again. They refuse to help or honor what they tell you.

Also, if you use a gift card for an online order and then cancel the order, they will not refund your money unless you call them (2 weeks later by the way) and spend 2 hours on the phone asking for your money back. I am not sure if they are totally incompetent or just very unethical. Buyer beware.

I have bought thousands of dollars worth of gift cards from this company, only to have terrible customer service of unethical treatment. Last year, Raise put in some additional security measures which caused a great deal of problems as they were sending the code to a different email that my account was under. No one, including four supervisors could fix this problem and I was unable to access my accounts to get the cards I had paid for. Then, a Z gallerie card for $507 was closed (I had confirmed that it was fine when I bought it) and Raise did not respond to my email requests for refund for over two weeks. With the deadline approaching where they would not refund the monies, I disputed the credit card charge. They then closed my accounts and told Chase they would not give me the money back, in violation of their contract with me. I have reported them to the FTC and now buy from other companies. They are not at all concerned I have purchased over $3000 of cards from other companies.