Bought a package deal for carpet cleaning. 4 separate cleanings for carpet. Recently had all carpet removed and hardwood installed. They refuse to let me use my remaining cleanings on anything but wall to wall carpet. Will not clean couch, area rugs, or even carpet for neighbors next door. Reuse to even work with me to get anything cleaned. Absolute worst customer service. I lost money on this deal because they could care less about their customers. Will NEVER use this company again. Buyer beware when dealing with this company!