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It kept telling me that my cart was empty and I had to start over again and again!
Bought earrings from you recently happy with the earrings, but the back of one of the earring fell off and got lost! I can’t wear them!
I was ordering a 10 k rope chain and they kept hanging up on me! I called back. The order was down on file just waiting for payment. Upon trying to pay, it was rejecting my credit card and the agent told me it was sold out! I told her that my order was already submitted and a "I'm sorry" is all I got. They had taken my order out and sold it to someone else! What a poor way to do business! They had already taken all my credit card information! I had been a faithful customer through the years! Rude hanging up. Rude removing my purchase and it was supposed to be a birthday present to me from my husband!
Tip for consumers:
They are crooked
Susan M.'s review of JTV earned 6 Very Helpful votes
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I ordered 3 necklaces from Superjeweler approximately 2 years ago. They were 90 point, almost 1...
Hello Susan, we sincerely apologize for your experience. This is definitely a frustrating situation, and it should not have happened in the first place. We do genuinely apologize for the situation but we want to make sure it is handled appropriately and fixed as soon as possible. We would love the opportunity to demonstrate the great customer service that JTV is known for by helping to address your concerns. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this.