Susanne V.

I put a $200 order in one of the items with the wrong size so I ordered the item again this time I had to pay for individual shipping they sent me the wrong item again that was twice I go to the store to try to return it they will not refund my shipping. They said it was my mistake. I ordered the wrong size. I said I have six emails here all of them say The size I ordered can you prove to me where I ordered the wrong one she turns the screen around and says here it says small medium I said at the top of the page it says returning. Yes, I am returning a small medium because you sent me the wrong one they make me wait in the store 20 minutes while they go into the back to Phone the warehouse I said no you do not need to phone the warehouse while I am here you refund my money then you phone the warehouse to find out why they would make a mistake, they have no way to return your shipping fee in the store. If you order online and they ship you the wrong item you are supposed to just bite it with for the $9.53. I phoned the head office and they did give me back my money, but can you imagine being in a store being a 60-year-old woman and being told that you made a mistake when you have six emails that say you ordered a certain size and they sent the wrong one it was a bunch of kids. Most of them had English is a second language and they were rude. I will never I don't care what it is never shop here again.