Susan S.’s Reviews of Wolfgang's & more

Susan's Profile

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Wolfgang's

Memorabilia

“Terrible”

4/9/22

Verified purchase

I bought an item from this business late last year (2021) and it was literally falling apart. This was NOT the item pictured in the image on the website. It took over a week for me to hear back from them and they did nothing for me. I am very disappointed and I would not buy from this business again nor would I recommend it. Seems very duplicitous.

Tip for consumers:
Buyer beware.

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Helpful (3)

Thank you

Mariaha L. – Wolfgang's Rep Over a year old

Hi Susan,

First, I would like to apologize for the frustration you experienced. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.

We normally have multiple quantities of items, so the chances of getting the one shown in the image are very unlikely.

Many do not know that we are a small company. Unfortunately, this puts a large amount of stress on our customer service department. We'd like the opportunity to resolve your concerns and earn your continued trust. We'd be grateful if you can provide us with additional details.

You are welcome to email us at custserv@wolfgangs.com or give us a call (775) 386-6649

Kind regards,
Mariaha Lopez
Customer Service Director
wolfgangs.com