I bought a jacket and it was too large. I immediately returned it to the store, to send back to Dior.com. Another store not online, sent me the smaller size. Dior.com claimed I wore and soiled the jacket, and sent it back to me even though I bought the correct size in a store in a different state. I never wore the coat. So I never could have soiled the coat. They were impossible and caused me great aggravation over this.