Non-existent customer service. They never answer their toll-free number, don't respond to voice-mails, and only occasionally respond to emails. I returned their extremely shoddy product in a timely manner, and after weeks of effort was only able to get STORE CREDIT. No way I want this! I'll never do business again with this horrible company (or its many incarnations - kgbdeals, eversave, who know what others?