Susan W.

I opened a Citi Premier Card less than 2 months ago and have had NOTHING but problems. I received my physical card and when adding it to my Apple Pay, it triggered an alert which had me on hold with the customer service department (who of course is outsourced to Asia) for over an hour. That was finally rectified, but since then it has been literally a once a week or more occurrence that transactions I'm trying to legitimately make are flagged which the only way to rectify is to contact their customer service department numerous times to try to sort it out. I get no sort of alert by phone or text of an issue and when I have no other choice but to contact customer service it is the most inane process of "verification" that makes absolutely no sense. Their "verification" method criteria are secondary phone numbers to contact you (why have a number associated with your account if they won't use that to reach you?) or numbers of other credit cards or checking accounts that have nothing to do with Citibank. What's the point of having a secret word if they don't use it? T9 times out of 10 they want to send you a letter of verification which takes an average of 7-10 business days to get to you while all that while you can't use your card?! We are in 2022 and this is the best you can do Citibank? I only got this card to take advantage of the bonus travel points and now that I've received those I will no longer be using this card. It's like the twilight zone, truly and utterly horrible.