Yes they do you the aggressive up sell. But I was having major problems with my laptop shutting down. I bought only the registry program. I ran it daily. It did initially start off with a lot of problems. But as time went on there were less and less. When it said there were 80 issues, I ran it again and as many times as I needed to get it down below 15. My pc ran great after that. I encourage you to look at some of the positive reports. I never had a problem with customer support. McAfee says it is a secure site.