Susie A.

Everything I have won has been shipped beautifully. The only bad experience I had was with a candle I won. The first time it arrived it was broken. I emailed customer service and the response came in from a customer service associate named James. He was great to work with. He apologized for the inconvenience and immediately got another one in the mail to me. Unfortunately, the second one arrived the same way. So I replied back to James about the circumstance and again he apologized and got yet another one out to me immediately. Needless to say, the 3rd one arrived in good condition. I have not reviewed the first 2 candles. Since the problem was promptly handled, I don't intend to review them badly but will review for the 3rd candle for the product itself. I am very satisfied with your customer service people. Thank you!