Suzanne T.

Open Table used to be so convenient, as with one click you could claim your $20 rewards card and use it anywhere. Now you get an electronic version, and you have to "activate" it for the specific restaurant you want to go to, so it takes planning. And it has to be done from a desktop. So spontaneity is out the door. But the CLINCHER is that only a fraction of the restaurants that you can book on Open Table now accept gift card. Open Table doesn't bother explaining that to customers, so you have to waste time muddling through it. Terrible transition to a new system, and they make the customer bear the burden. I'll book right through the restaurant where possible now.