Suzy Q.

I ordered a Ruffwear dog jacket. It did not ship "next day" stated on The Dog Outdoors' website, so I asked to cancel the order as I needed the item fast. Dog Outdoors did not respond for days. When they finally responsed, I received a notice that the shipment had been initiated - it appears to have been initited directly from Ruffwear in WA state. The jacket actually shipped 1 week after I placed my order. Upon receiving the jacket, I emailed The Dog Outdoors to initiate a return - it's been more than 6 weeks and they have not responded.